• CLEAR - Field
  • $39,570.00 -62,650.00/year*
  • Lockport , NY
  • Non-Executive Management
  • Full-Time
  • 38 Fairfax St


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CLEAR makes life easier and more secure by using biometrics your fingerprints, eyes and face to confirm that you are you, and keep you moving. Imagine a world where you can do virtually everything you need to breeze through the airport, buy a beer at the game, check-in at the doctor s office, access your office building, and more without ever pulling out your wallet or phone. Now in 45+ airports and other venues nationwide, you are your ID, credit card, ticket, reservation and more with CLEAR. We re defining and leading an entirely new industry, moving quickly with data-informed decisions, obsessing over our customers, and investing in great people to lead the way. Recently named on CNBC s Disruptor 50 List and winner of the SXSW Interactive Innovation Award, we re working tirelessly to create frictionless customer experiences for our 3+ million members across the country. As Assistant General Manager, you will support the General Manager in leading and driving the daily operations of your location. You will drive employee engagement and foster an environment where team members are accountable for delivering exceptional security and customer service experiences while continuously sharing the CLEAR story. You will oversee all hourly and salaried team members and will be responsible for all administrative and leadership functions to ensure a smooth operation. We will provide on the job training which includes hands-on application and a certification program to prepare you for success as a leader at CLEAR. Other responsibilities of the Assistant General Manager role include: Resolve stakeholder concerns &/or inquiries in an appropriate and timely manner, escalating to higher level as necessary. Responsible for the team s complete comprehension and unwavering adherence to operational/security procedures, laws, regulations and company directives in order to effectively execute our commitment to security, manage risk (organizational and member), fulfill operational and compliance requirements. Monitor controllable expenses to ensure financial targets are met or exceeded. Observe operations, monitor reports and conduct audits to ensure all activities are in accordance with policies and procedures, regulatory, legal and ethical requirements, escalating issues to senior/executive management as necessary. Review and monitor sales and service performance against plan to identify gaps, issues and best practices; develop and implement action plans to close the gaps and resolve the issues. Assess and deploy equipment and processes to optimize allocation of resources within the station. Build and sustain a diverse team of talent who successfully and consistently deliver on the CLEAR objectives related to security, service, and sales. Provide leadership and direction to station employees so that individual and/or team duties and responsibilities clearly align with the organization s mission and goals. Upholding our standards to balance security with an excellent customer experience 70 % of time spent on the floor coaching, mentoring and leading your team Develop and maintain relationships with key airport stakeholders to include, but not limited to, local TSA, airline and station leadership Consistently focusing attention on team development and coaching Ensure CLEAR s enrollment and verification operations are conducted with the highest levels of security and integrity Deep understanding of our technology and processes to be able to troubleshoot easily, anytime. Handling payroll and scheduling: Managing labor to ensure highest utility, employee breaks are appropriately taken, and overall labor use is efficient Ensures team maintains the equipment, signage, and facility so that they are visually appealing and free of blemishes or inconsistencies Job Requirements: In the Assistant General Manager role, you must be seasoned, self-motivated, positive, and possess a passion for fostering a great sense of teamwork. We are seeking experienced professionals with a talent for leading and inspiring others. You must exhibit uncommonly high standards and be committed to the training and development of our team members. Other requirements of the CLEAR Assistant General Manager role include: At least 7+ years of hospitality or retail management experience in a high volume, fast-paced environment Ability to learn and train others on all aspects of the CLEAR operations Ability to deliver an excellent customer experience and inspire others to do so Must exhibit an aptitude for leading, coaching, and driving excellence at every level Deep understanding of financial aspects of business operations Strong leadership, organizational, administrative and project management skills with a proven success in strategic relationship building and operations management You are indefatigable in achieving your individual and team goals and want to grow and develop in your career Ability to stand/walk for extended periods of time Ability to follow policies and procedures set forth by CLEAR, airport, state and federal regulations Availability to work a non-traditional schedule Must be able to pass a background check, drug test and Airport Badging process Drive employee engagement and foster an environment where team members are accountable for delivering exceptional customer service and continuously sharing the CLEAR story. Support an open and exciting internal culture that motivates all team members, fostering creativity, innovation, advancement and solutions to challenges. Develop and maintain relationships with all airport, stadium and city stakeholders to include, but not limited to, local TSA, airline and station leadership. Spend 80% of time on the floor focusing on daily operations and coaching opportunities for highest impact on our customers and employees Ability to function autonomously and with integrity keeping our employees, customers, and business partners best interests in mind. Strong communication skills and the ability to engage and coach your team to function at their highest levels Manage labor to ensure highest utility, employee breaks are appropriately taken, and overall labor use is efficient Ensures team maintains the equipment, signage, and facility so that they are visually appealing and free of blemishes or inconsistencies Ability to stand/walk for extended periods of time Ability to follow policies and procedures set forth by CLEAR, airport, state and federal regulations Availability to work a non-traditional schedule, including nights and weekends Must be able to pass a background check, drug test and Airport Badging process CLEAR is an equal opportunity employer. We offer a chance to work with talented people in a collaborative environment and provide top-notch benefits including health insurance, generous time off and much more. To learn more about us please visit our website at www.clearme.com Individuals seeking employment at CLEAR - Field are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A \"disabled veteran\" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A \"recently separated veteran\" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An \"active duty wartime or campaign badge veteran\" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An \"Armed forces service medal veteran\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Form CC-305 OMB Control Number 1250-0005 Expires 1/31/2020 Voluntary Self-Identification of Disability Why are you being asked to complete this form? Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way. If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier. How do I know if I have a disability? You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to: Blindness Deafness Cancer Diabetes Epilepsy Autism Cerebral palsy HIV/AIDS Schizophrenia Muscular dystrophy Bipolar disorder Major depression Multiple sclerosis (MS) Missing limbs or partially missing limbs Post-traumatic stress disorder (PTSD) Obsessive compulsive disorder Impairments requiring the use of a wheelchair Intellectual disability (previously called mental retardation) Disability Status Reasonable Accommodation Notice Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. 1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp. PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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