Community Liaison, Project Reset

  • Bronx, NY

Employment Type

: Full-Time


: Nonprofit

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Job Description

The Center for Court Innovation is a non-profit organization that works to create a more effective and humane justice system by performing original research and helping launch reforms around the world. The Center creates operating projects that have been documented to reduce the use of jail and prison, assist victims of crime, and strengthen communities. Nationally and internationally, the Center performs original research and provides consulting services to justice innovators.

Launched in the fall of 2017 with support from the New York City Council and in partnership with the Bronx County District Attorney s Office, Project Reset: Bronx Community Justice is a community-based diversion process for people arrested in the Bronx for minor offenses. The project uses Restorative Justice practices to offer a proportionate response to low-level crimes that holds participants accountable for their actions while avoiding the use of jail and the potential harms associated with going to criminal court. The process, which includes restorative justice circles, gives both the community and the participant a voice, the chance to be heard, and offers a more productive outcome compared to a typical court proceeding.

Project Reset: Bronx Community Justice is seeking a Community Liaison. Reporting to the Restorative Justice Coordinator, the Community Liaison is the first and primary point of contact for potential and current participants. Sitting at the Bronx Community Solutions office, the Community Liaison will, among other things, conduct initial outreach by phone, preliminary intakes, scheduling, and assist in programming completion protocols. They will also manage cases and data entry through the Center's internal case management tool and a case processing technology (Salesforce) that is shared with project partners. The Community Liaison will also assist in Spanish-language restorative justice circles with participants and community members and may also be called upon to support other clinical programs as needed.

Responsibilities include but are not limited to:

  • Contact potential participants (via phone and/or mail) in Spanish and English to schedule them for programming and conduct an initial intake/screening;
  • Contact participants to remind them of upcoming dates/programs and encourage attendance;
  • Determine whether a potential participant is suitable for group-based work or merits additional screening and/or individual counseling with a social worker;
  • Maintain accurate computer records in both the Center's internal case management tool and Salesforce, which is shared with project partners;
  • Maintain organized records of outreach attempts, daily attendance sheets, completion, and other project details;
  • Assist in Spanish-language restorative justice circle facilitation (training in restorative justice circle facilitation will be provided);
  • Work with the clinical team to refer participants to voluntary social services, where appropriate;
  • Prepare and circulate certificates of program completion;
  • Participate in staff meetings and in-service trainings;
  • Participate and staff evening and weekend community meetings, events and programming, when necessary;
  • Assist with other Bronx Community Solutions intakes, screenings, and other related tasks, as needed;
  • Attend and assist with Bronx Community Solutions events after hours, as needed;
  • Perform other relevant program duties as assigned necessary.

Qualifications: The ideal candidate will have the following skills, qualifications and knowledge base:

  • Minimum of an Associate's Degree;
  • Bilingual (Spanish/English) required;
  • A passionate commitment to social justice and criminal justice reform;
  • Highly organized with a strong commitment to systems and process;
  • Experience with data entry and case management strongly preferred;
  • Excellent verbal and written communication skills;
  • Experience with or interest in restorative justice practices and facilitation;
  • Desire to work in a fast-paced, entrepreneurial, collaborative environment on a new, growing project;
  • Passion and experience with customer service or social service work preferred;
  • Knowledge of community-based resources throughout New York City, especially the Bronx;
  • Ability to work with people from diverse backgrounds in a culturally-competent manner.

Position Type: Full-time; some evening and weekends required.

Compensation: Starting salary is $38,000 and is commensurate with experience. Excellent benefits package.

The Fund for the City of New York/Center for Court Innovation is an equal opportunity employer. The Center does not discriminate on the basis of race, color, religion, gender identity, gender expression, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law. We strongly encourage and seek applications from women, people of color, members of the lesbian, gay, bisexual, and transgender communities as well as individuals with prior contact with the criminal justice system.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete an employment eligibility verification document form upon hire. Only applicants under consideration will be contacted. No phone calls please.


Associated topics: community and in home participating, community support, coordinator, liasion, program, project, resource specialist, school, supportive service, vocational support/training

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